Outage in some servers (Resolved)
  • Priority - Critical
  • Affecting Other - Europe
  • 13/06/2021 17:00 UTC

    All reported issues have been fixed

    We have not received any issues or reports related to the outage for more than two months. We consider this issue resolved.
    If you belive you are still facing any issue,
    please contact support.

    Important Notice:
    - Resellers received a important notification on their registered emails with some changes that they need to consider.
    - We did not backup cache directories. If you had a WordPress cache plugin, you may need to manually deactivate the plugin and reactivate it.
    - Node.js and Python Apps need binary files reinstalled, we do not backup binary files. You need to install a new app and copy the binary files to the old app, then delete the new app.

     

    If you have an issue that is not listed here, please contact support.

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    01/04/2021 00:00 UTC

    We have fixed the following reported issues:
    Access to LVE manager is back to normal, if you are still facing issues, please contact support.

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    23/03/2021 00:00 UTC

    We have fixed the following reported issues:
    Wrong server load information for some resellers.
    All Tom Cat applications are now online.

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    11/03/2021 15:00 UTC

    We have fixed the following reported issues:
    Email Communication service degradation.
    Login to cPanel from account portal fails.
    Login to WHM from account portal fails.

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    11/03/2021 09:00 UTC

    We received reports that some customers are facing issues with Email communication, we are investigating the issue and will resolve it as soon as we can. We will keep you updated.

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    11/03/2021 00:00 UTC

    Data recovered for Web hosting, Cloud Hosting, and Reseller Hosting, all websites are back online. We are not aware of any issues to any website. If you are facing an issue, please report it to the support.

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    10/03/2021 21:00 UTC

    Data recovered for Web hosting, Cloud Hosting, and Reseller Hosting, most websites are back online. Some websites are facing connectivity issues due to IP migration. We are working round the clock to continue migrating the IP addresses from affected ISP to the disaster recovery. If it takes longer than usual we will be issuing new IP addresses for those websites to get them online quicker.

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    10/03/2021 16:00 UTC

    Great news finally! Your data is restoring, it is only a matter of time. We do not have an estimated time yet. Accounts hosted on our web hosting, cloud hosting, reseller hosting plans will notice their accounts getting activated as we speak. The are all in a queue and waiting their turn to get restored and activated. We expect them all to be restored today. If you own a managed server or a managed VPS with us and used one of our back up plans, your services are getting restored too, however they are expected to take longer.

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    10/03/2021 12:00 UTC

    We are currently facing a major incident in European data centers due to a fire. Our customer support team is currently overloaded with answering support requests, and our technical team is working overtime on the execution of a disaster recovery plan that was ready for disasters like this. Please stay calm, it is a matter of time now. This is a disaster no one could have anticipated. Data and service restoration are ongoing, but it takes time to transfer huge amounts of data from cold backups. We will keep you updated as more information becomes available.

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    10/03/2021 04:00 UTC

    We are facing an outage in EU data centers, our technical team is working to resolve the issue. Please follow this page for updates, we care a lot about the trust we share with our customers and we will share all the information transparently as it becomes available. We apologize for any inconvenience this issue has caused, please be aware that outages like this are mostly due to events out of our control. We want you to rest assured that we have a disaster recovery site in place and should the need come to this, we will execute our disaster recovery plan. We care a lot about your business and we are doing the best we can to get you online as soon as possible.

  • Date - 10-03-2021 04:00 - 01-04-2021 00:00
  • Last Updated - 13-06-2021 19:01
Maintenance Notification (Resolved)
  • Priority - Medium
  • Affecting System - Core Network Infrastructure
  • We have completed our scheduled maintenance.

     


    Starting Friday at approximately 2:00 AM UTC Greens247 Network team will begin upgrading code on the core network infrastructure at the US-East-01 datacenter.
     
    During the upgrade no customer impact is expected. We want to be safe and prepared for any cause and effect that may arise.
     
    We will keep all communications on the maintenance status, from start to completion, externally available to you on our Greens247 Network Status page located here:
    https://greens247.com/hosting/serverstatus.php
    Following the completion of the maintenance we will notify you via email.
     
    If you experience any additional issues during this time, please follow the proper incident creation steps by creating an urgent support ticket via your support portal located here:
    https://greens247.com/support/

  • Date - 05-03-2021 02:00 - 06-03-2021 00:00
  • Last Updated - 07-03-2021 14:05
Data Center Upgrades (Resolved)
  • Priority - Medium
  • Affecting System - EU-West-03
  • We will be performing our Datacenter maintenance at 00:00 PM Friday, 07 November, 2020
    Coordinated Universal Time (UTC)

    We are upgrading our server software to include new features.

    Services Affected:
    Cloud Hosting
    Web Hosting

    Note: This upgrade will not affect VPS or Dedicated server customers.

    Downtime may occur for a very short while. If that is the case, we will ensure a speedy recovery. We normally perform these maintenance tasks in the background and the end user does not even notice.

    If you ever face any issues or believe there is a problem with your website because of the maintenance, we would like to assure you that it is highly unlikely due to the maintenance. This maintenance is hardware related and has nothing to do with your data.

    Nevertheless we are here for you 24/7 and ready to be of any assistance.

  • Date - 07-11-2020 00:00 - 07-11-2020 02:00
  • Last Updated - 07-11-2020 17:45
Network Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - EU-West-02
  • A scheduled network maintenance will be undergoing. It will affect a few service, and a few customers only. An automated message will be sent to customers informing them of an IP address change. This change will happen 2 hours +/- at 00:00 UTC Time. If you have a VPS server, it will be restarted as new network configuration takes effect.

    We understand how customers care about downtime. Please rest assured that minimal downtime is expected as the servers reboot. We have picked this date based on the urgency of the matter, and the low network usage at this scheduled time based on our network monitors.

    Please follow up as we update you with the status below this line:

    01:00 UTC Started network maintenance
    01:15 UTC Updating Network IP addresses
    01:35 UTC Network IP addresses update completed
    01:42 UTC Monitoring network
    01:58 UTC Work completed, and we will continue to monitor network closely during the next 48 hours.

  • Date - 05-09-2020 00:00 - 05-09-2020 02:00
  • Last Updated - 05-09-2020 05:01
Data Center Upgrades (Resolved)
  • Priority - Critical
  • Affecting Server - EU-West-03
  • We will be performing our datacenter maintenance at 2:00 AM Friday, 20 April, 2020
    Coordinated Universal Time (UTC)

    We are upgrading our servers to bring more power and speed to your websites and hosted environments.

    Services Affected:
    Cloud Hosting
    Web Hosting

    Note: This upgrade will not affect VPS or Dedicated server customers.

    Downtime may occur for a very short while. If that is the case, we will ensure a speedy recovery. We normally perform these maintenance tasks in the background and the end user does not even notice.

    If you ever face any issues or believe there is a problem with your website because of the maintenance, we would like to assure you that it is highly unlikely due to the maintenance. This maintenance is hardware related and has nothing to do with your data.

    Nevertheless we are here for you 24/7 and ready to be of any assistance.

  • Date - 20-04-2020 02:00 - 20-04-2020 08:00
  • Last Updated - 20-04-2020 20:29
Domain name orders service interruption (Resolved)
  • Priority - Critical
  • Affecting System - Domain Registration/Transfer
  • Services have now recovered. We will continue to monitor for any further issues.

  • Date - 13-09-2018 12:30 - 13-09-2018 03:30
  • Last Updated - 13-09-2018 13:29
UK-H data center maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - hardware maintenance to some servers
  • Some servers will be under going maintenance, the maintenance is expected to last no longer that an hour. Service downtime is not expected to occure.

  • Date - 14-06-2018 23:00 - 14-06-2018 00:00
  • Last Updated - 23-07-2018 16:40

Data Center Status

Below is a real-time overview of our data centers where you can check if there's any known issues.

Data Center Status Online
EU-West-02
EU-West-03
US-East-01
Western Europe V