Outage in some servers (In Progress)
  • Priority - Critical
  • Affecting Other - Europe
  • Important Notice:
    - Resellers received a important notification on their registered emails with some changes that they need to consider.
    - We did not backup cache directories. If you had a WordPress cache plugin, you may need to manually deactivate the plugin and reactivate it.
    - Node.js and Python Apps need binary files reinstalled, we do not backup binary files. You need to install a new app and copy the binary files to the old app, then delete the new app.

    Reported Issues:
    Some resellers cannot access LVE manager

    If you have an issue that is not listed here, please contact support.

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    23/03/2021 00:00 UTC

    We have fixed the following reported issues:
    Wrong server load information for some resellers.
    All Tom Cat applications are now online.

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    11/03/2021 15:00 UTC

    We have fixed the following reported issues:
    Email Communication service degradation.
    Login to cPanel from account portal fails.
    Login to WHM from account portal fails.

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    11/03/2021 09:00 UTC

    We received reports that some customers are facing issues with Email communication, we are investigating the issue and will resolve it as soon as we can. We will keep you updated.

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    11/03/2021 00:00 UTC

    Data recovered for Web hosting, Cloud Hosting, and Reseller Hosting, all websites are back online. We are not aware of any issues to any website. If you are facing an issue, please report it to the support.

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    10/03/2021 21:00 UTC

    Data recovered for Web hosting, Cloud Hosting, and Reseller Hosting, most websites are back online. Some websites are facing connectivity issues due to IP migration. We are working round the clock to continue migrating the IP addresses from affected ISP to the disaster recovery. If it takes longer than usual we will be issuing new IP addresses for those websites to get them online quicker.

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    10/03/2021 16:00 UTC

    Great news finally! Your data is restoring, it is only a matter of time. We do not have an estimated time yet. Accounts hosted on our web hosting, cloud hosting, reseller hosting plans will notice their accounts getting activated as we speak. The are all in a queue and waiting their turn to get restored and activated. We expect them all to be restored today. If you own a managed server or a managed VPS with us and used one of our back up plans, your services are getting restored too, however they are expected to take longer.

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    10/03/2021 12:00 UTC

    We are currently facing a major incident in European data centers due to a fire. Our customer support team is currently overloaded with answering support requests, and our technical team is working overtime on the execution of a disaster recovery plan that was ready for disasters like this. Please stay calm, it is a matter of time now. This is a disaster no one could have anticipated. Data and service restoration are ongoing, but it takes time to transfer huge amounts of data from cold backups. We will keep you updated as more information becomes available.

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    10/03/2021 04:00 UTC

    We are facing an outage in EU data centers, our technical team is working to resolve the issue. Please follow this page for updates, we care a lot about the trust we share with our customers and we will share all the information transparently as it becomes available. We apologize for any inconvenience this issue has caused, please be aware that outages like this are mostly due to events out of our control. We want you to rest assured that we have a disaster recovery site in place and should the need come to this, we will execute our disaster recovery plan. We care a lot about your business and we are doing the best we can to get you online as soon as possible.

  • Date - 10-03-2021 04:00
  • Last Updated - 23-03-2021 00:05

Data Center Status

Below is a real-time overview of our data centers where you can check if there's any known issues.

Data Center Status Online
EU-West-02
EU-West-03
US-East-01
Western Europe V